etc. black Mastercard
KINDLY READ THIS PRODUCT DISCLOSURE SHEET BEFORE YOU DECIDE TO TAKE UP ANY ETC. PREPAID MASTERCARD. PLEASE MAKE SURE YOU ALSO READ THE TERMS AND CONDITIONS OF THE ETC. PREPAID MASTERCARD BEFORE YOU TAKE UP THE PRODUCT AS THE TERMS AND CONDITIONS WILL BE BOUND TO YOU.
1. What is this product about?
The etc. Prepaid Mastercard (“Card”) is a payment card and a salary card. This product emphasises financial accessibility with a future digital payment lifestyle where users can access their account via etc. wallet to perform bill payments, online money transfer, account maintenance (including blocking your Card, manage limits and enabling overseas transactions), balance check, transaction history, reload, and many more. This product is meant for individuals including foreigners who are unbanked.
2. What are the features of this Card?
3. How to activate the etc. Prepaid Mastercard and when can I use my etc. prepaid Mastercard?
Once you have received your etc. Prepaid Mastercard, you are required to activate the Card by registering through our etc. e-wallet apps (available on Google Play Store, Apple App Store, and Huawei App Gallery). You may start using the Card with wallet size of RM10,000 once we have reviewed and approved your application.
4. What are the fees and charges I have to pay?
The fees and charges imposed on etc. Prepaid Mastercard are as per the table below:
|Type of Fees and Charges
|Fees and Charges (RM)
|RM25.00 per card
|ATM Cash Withdrawal Fee (via Mastercard network enable ATMs)
|RM1.00 per transaction
|RM10.00 per transaction
|Bank Transfer to Own Account
|RM10.00 per annum (Chargeable if there is no transaction for the year)
|Card Replacement Fee
|RM15.00 per card (Not applicable for fraud/counterfeit)
|Currency Conversion Fee (for purchase / withdrawal in foreign currency)
|Cross-Border Transaction Fee (for purchase via merchants outside Malaysia but charged in Ringgit Malaysia)
|0.5% + network charges
|Sales Draft Retrieval Fee
|RM15.00 per sale draft
|Hardcopy of Statement Retrieval Fee
|RM5.00 per document
|SMS Notification Fee (SMS sent as requested by customer)
|RM0.20 per SMS
5. What are the key terms of this product?
**Important: Please read the product Terms and Conditions for the full terms and conditions governing the use of the Card including your obligations before you apply for the Card.
6. What are the major risks?
If your Card is lost or stolen or you suspect that you have been the victim of unauthorised transactions, you must immediately block your etc. Prepaid Mastercard via etc. wallet apps or contact Bayo Customer Service at +603-7621 5151. Bayo Customer Service working hours are from 8.30 a.m. to 11.00 p.m. Monday to Friday and from 8.30 a.m. to 12.30 p.m. on public holidays, Saturdays, and Sundays.
Please note that we are only able to deactivate the etc. Prepaid Mastercard upon receipt of proper notice of loss or theft and will not be liable for any losses, damages, and unauthorized transactions. Although we will try our best to assist you, we are not obligated to entertain any dispute filed after fourteen (14) business days from the date of transaction or date of payment sent.
7. How to get a replacement card? Will my existing balance be transferred to my replacement card?
To request for a replacement card, you may contact our Customer Service via calls at +603-7621 5151 or drop an email to firstname.lastname@example.org. The replacement process might take up to 10 working days. Your existing balance will be transferred to your replacement card within 5 working days from your replacement card issued date.
8. Where can I get further information on the Card?
For more information, please visit our website at https://etc.bayo.my/. If you have any queries, please contact us Bayo Customer Service at +603-7621 5151. Bayo Customer Service working hours is operational from 8.30 a.m. to 11.00 p.m. Monday to Friday and from 8.30 a.m. to 12.30 p.m. on public holidays, Saturdays, and Sundays.
Version : 01/2024
Revised : 16 January 2024