Product Disclosure Sheet

KINDLY READ THIS PRODUCT DISCLOSURE SHEET BEFORE YOU DECIDE TO TAKE UP ANY ETC. PREPAID MASTERCARD. PLEASE MAKE SURE YOU ALSO READ THE TERMS AND CONDITIONS OF THE ETC. PREPAID MASTERCARD BEFORE YOU TAKE UP THE PRODUCT AS THE TERMS AND CONDITIONS WILL BE BOUND TO YOU.

  1. What is this product about?

    The etc. Prepaid Mastercard (“Card”) is a payment card and a salary card. This product emphasises financial accessibility with a future digital payment lifestyle where users can access their account via etc. wallet to perform bill payments, online money transfer, account maintenance (including blocking your Card, manage limits and enabling overseas transactions), balance check, transaction history, reload, and many more. This product is meant for individuals including foreigners who are unbanked.

  2. What are the features of this Card?
    Mastercard co-branded payment and salary card.
    Contact and contactless payment options.
    The Card is attached to etc. wallet.
    Approved card limit: RM10,000 (“Wallet Size”).
    Accepted by millions of Mastercard merchants worldwide (point of sale and e-commerce).
    Cash withdrawal at over 2 million Mastercard accepted ATMs.
    Cashback & rewards benefits.
    Fund exposure is limited to the amount of funds pre-loaded into the Card.
  3. How to activate the etc. Prepaid Mastercard and when can I use my etc. prepaid Mastercard?

    Once you have received your etc. Prepaid Mastercard, you are required to activate the Card by registering through our etc. e-wallet apps (available on Google Play Store, Apple App Store, and Huawei App Gallery). You may start using the Card with wallet size of RM10,000 once we have reviewed and approved your application.

  4. What are the fees and charges I have to pay?

    The fees and charges imposed on etc. Prepaid Mastercard are as per the table below:

    Type of Fees and Charges Fees and Charges (RM)
    Card Fee RM25.00 per card
    Reload Fee • FPX No Charges
    ATM Cash Withdrawal Fee (via Mastercard network enable ATMs) • Within Malaysia RM1.00 per transaction
    • Overseas RM10.00 per transaction
    Bank Transfer to Own Account RM1.00 per transfer
    (Waived until further notice)
    Maintenance Fee RM10.00 per annum (Waived until further notice)
    Card Replacement Fee RM15.00 per card (Not applicable for fraud/counterfeit)
    Currency Conversion Fee (for purchase / withdrawal in foreign currency) 1% + Network charges
    (1% is waived until further notice)
    Cross-Border Transaction Fee (for purchase via merchants outside Malaysia but charged in Ringgit Malaysia) 0.5% + network charges
    Sales Draft Retrieval Fee RM15.00 per sale draft
    Hardcopy of Statement Retrieval Fee RM5.00 per document
    SMS Notification Fee (SMS sent as requested by customer) RM0.20 per SMS
  5. What are the key terms of this product?
    The etc. Prepaid Mastercard card can be applied by individuals as well as employers who wish for their employees to use the Card. You can apply for the Card by contacting our Customer Service via calls at +603-7621 5151 or drop an email to support@bayo.my.
    You must be a Malaysian citizen, permanent resident or a foreigner legitimately residing in Malaysia and with a valid local mailing address. You should be 18 years of age and above, however anyone below eighteen (18) years old may still register subject to his/her parent’s or legal guardian’s written consent to the application for the etc. Prepaid Mastercard.
    No income document is required to apply but you must provide personal identification documents and any other documents and/or information that may be required from time to time.
    You must protect your Personal Identification Number (PIN), OTP or passcode and must not disclose the same to third parties.
    You must ensure your Card has sufficient funds (i.e., available balance) before conducting any transaction.
    Your top-up and Card usage is limited to the maximum Wallet Size. You cannot top-up your Card more than the maximum Wallet Size
    The Card comes with the Mastercard PayPass (contactless) feature, with a contactless limit of up to RM250 per transaction and a daily cumulative limit of RM500. Nevertheless, you can reduce these limits or disable the contactless feature entirely by contacting Bayo Customer Service at +603-7621 5151 during our working hours.
    To protect cardholders from becoming victims of fraudulent transactions, overseas transactions and unsecured Card-Not-Present (CNP) transactions such as non-3D (nonsecured) online transactions and Mail Order/Telephone Order (MOTO) transactions are disabled by default. You may enable any of these features by contacting Bayo Customer Service at +603-7621 5151 during our working hours or, in the case of overseas transactions, via the etc. wallet. Please note that enabling any of these features may increase the risk of exposing your Card(s) to potential threats, as certain countries do not support security features like PIN & PAY.
    You must not use your Card to purchase illegal goods or services or use it for any unlawful and/or fraudulent activities.
    You must only use your Card strictly in accordance with the terms and conditions governing the Card.
    If you wish to terminate your etc. Prepaid Mastercard, you must contact Bayo Customer Service at +603-7621 5151 during our working hours. All the Stored Value balance in your etc. Prepaid Mastercard will be refunded to you (less any applicable fees and charges) within fourteen (14) days from the date of termination or cancellation of the Account. The refund shall be paid to Customer by crediting it to Customer’s account maintained with a local bank (only if the bank account provided). No refund will be processed if Card is terminated due to fraudulent or suspicious activities.
    We reserve the right to charge fees that may be applicable to your Card account which may has been in dormant status (inactive for a period of twelve (12) consecutive months).
    Your Card is non-transferable and can only be used by you as the Cardholder.
    If you fail to comply with any of the product’s Terms and Conditions, we shall be entitled to block, suspend, revoke and/or terminate your Card.
    We may also, at our sole and absolute discretion, limit, block, suspend, revoke or terminate (without refunding any balance) your Card or your use of the Card if we detect any unusual, irregular, suspicious, fraudulent, or unauthorised activity or transactions on your Card and/or account; or if we suspect misuse of your Card and/or account.

    **Important: Please read the product Terms and Conditions for the full terms and conditions governing the use of the Card including your obligations before you apply for the Card.

  6. What are the major risks?

    If your Card is lost or stolen or you suspect that you have been the victim of unauthorised transactions, you must immediately block your etc. Prepaid Mastercard via etc. wallet apps or contact Bayo Customer Service at +603-7621 5151. Bayo Customer Service working hours are from 8.30 a.m. to 11.00 p.m. Monday to Friday and from 8.30 a.m. to 12.30 p.m. on public holidays, Saturdays, and Sundays.

    Please note that we are only able to deactivate the etc. Prepaid Mastercard upon receipt of proper notice of loss or theft and will not be liable for any losses, damages, and unauthorized transactions. Although we will try our best to assist you, we are not obligated to entertain any dispute filed after fourteen (14) business days from the date of transaction or date of payment sent.

  7. How to get a replacement card? Will my existing balance be transferred to my replacement card?

    To request for a replacement card, you may contact our Customer Service via calls at +603-7621 5151 or drop an email to support@bayo.my. The replacement process might take up to 10 working days. Your existing balance will be transferred to your replacement card within 5 working days from your replacement card issued date.

  8. Where can I get further information on the Card?

    For more information, please visit our website at https://etc.bayo.my/. If you have any queries, please contact our Bayo Customer Service at +603-7621 5151. Bayo Customer Service working hours is operational from 8.30 a.m. to 11.00 p.m. Monday to Friday and from 8.30 a.m. to 12.30 p.m. on public holidays, Saturdays, and Sundays.

Version : 02/2024
Revised : 19 November 2024